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FREQUENTLY ASKED QUESTIONS

 

DO YOU MAKE OTHER ANIMALS?

Right now the animals previously posted on my Instagram page (@hookandbadger) are the only ones I currently make. Although I do have plans to expand my range.
Let me know if you have any requests and I'll add them to my list!

CAN YOU MAKE A BESPOKE HEAD OF MY PET?

This is something I wish I could offer, but unfortunately its just not feasible. Simply put, it would take too much time to work out a pattern that would achieve a likeness I'd be happy to sell to you.
If however you would like a customised version of an animal I already make, please feel free to get in touch to discuss options and feasibility

IS GIFT WRAPPING AN OPTION?

At present I do not offer this service, however this is something I wish to add as an optional extra in the near future!

WHY DO YOU NOT SUPPLY WALL FIXINGS?

I did consider supplying these, however different wall fixings are required (nails, screws, wall plugs, picture hooks, etc) depending on what type of material you are wishing to hang your animal head from.
I am not in a position to advise, so unfortunately this is the customers responsibility. However, the brass sawtooth picture hook attached to the back of each head is designed to be compatible with most wall fixings.

HOW ECO-FRIENDLY ARE YOUR PRODUCTS?

This is something I am definitely conscious of, which is why all of my packaging is paper based. The brass plates and screws attached to the back of each head are also recyclable. The yarn I use is always 100% natural fiber, either cotton, bamboo, or wool. (On rare occasions where I am using up yarn from my stash this may not apply, but will be clearly stated on the product page and swing tag)
Currently each head is backed with birch plywood, this will soon be changing to a sustainable solid wood alternative! At present I use plastic safety eyes, however I am looking at changing this to a glass eye with metal washer. Each head is filled with stuffing made from recycled plastic bottles, although I am researching natural stuffing alternatives.

DO YOU SELL CROCHET PATTERNS OF YOUR ANIMAL HEADS?

The short answer to this is no, I do not. It may however be something I consider doing in the future if I no longer wish to make them myself.
In the meantime please be kind and don't try to make copies of my work!

WHAT IS YOUR RETURN POLICY?

Upon receipt of your item(s) you have 14 days to claim a full refund (minus postage) if you so wish. After which you will have a further 14 days to return the item(s) to me in original packaging and in a saleable condition. Only upon receipt of the unwanted item(s) will I issue the refund.
The cost of returning item(s) is entirely your own responsibility, unless the item(s) are damaged through my own fault.
If an item(s) is delivered to you damaged or faulty through no fault of my own, I will happily replace or repair the item(s) free of charge, upon receipt of the damaged or faulty item(s)

WHAT IS YOUR SHIPPING POLICY?

On occasion it can take up to a week for your item(s) to be dispatched (depending on my work commitments) however items are usually dispatched the day after your order was placed.
If you have purchased an item as a last minute gift, do let me know and I'll do my best to dispatch your order as quickly as possible!
Please be aware that delivery times may be subject to delays due to the current pandemic, unfortunately this is something that is out of my control.

WHERE DO YOU SHIP TO?

Currently I only ship to the UK, Europe, USA, Canada, Australia, and New Zealand
If you would like an item(s) shipped outside of these countries, please feel free to get in touch letting me know what country you would like delivery to, so I can sort out a custom shipping quote.

If you have any other questions or need additional information, please don’t hesitate to get in touch.
I'm always happy to help!